Hotel "Lowest Rate Guaranteed" Terms and Conditions:
If you book a qualifying prepaid hotel rate on amextravel.com and then find the same room, in the same hotel, for the same dates, the same number of children and adults, at a lower price online, before taxes and fees, we'll refund you the difference. Your claim must be submitted prior to cancellation and/or change fees coming into effect per the hotel's policies specific to the room you booked on amextravel.com. As an example, if a room rate is subject to cancellation fees starting 72 hours before check-in, the claim must be submitted prior to that time.
How do I identify a qualifying rate?
1) When booking a hotel, look for prepaid rates (easily identifiable with the "Lowest Rate Guaranteed" label).
2) After selecting a hotel, click on the "Room Restrictions and Cancellation Policy" link to review the hotel's cancellation policy. You have all the way up until the hotel's cancellation penalty period start date to submit a claim. Note that non-refundable rates are not applicable for this benefit.
What's the deadline to submit my claim?
You have all the way up until the hotel's cancellation penalties apply to submit a claim. Since non-refundable rooms are subject to cancellation penalties immediately upon booking, non-refundable rates are not eligible for this benefit. For details on specific hotel cancellation penalties, see the "Room Policies" summary displayed before the completion of your online purchase and on your invoice, including important deadlines. Expect a response to your claim within 72 hours.
How is the refund processed if approved?
If the lower rate was found on another website, American Express Travel will refund the difference to the credit card you used to make your hotel reservation in approximately 15 business days after submission.
If the lower rate is found on the American Express Travel website, American Express Travel will refund your original reservation to the credit card used to make the booking and rebook your new reservation at the lower price using the same card used for payment.
The "Lowest Rate Guaranteed" policy applies only to online rates available to the general public and excludes rates or discounts that are not available to the general public, including, but not limited to, corporate, group, charter, meeting/convention, AAA, government/military, and senior citizen rates/discounts.
The "Lowest Rate Guaranteed" policy does not apply to non-refundable rates.
The "Lowest Rate Guaranteed" policy does not apply to hotel rooms booked through or in combination with frequent stay, loyalty, points, or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on opaque websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire's "Hot Rates" or Priceline's "Name Your Own Price").
The "Lowest Rate Guaranteed" policy applies to the rate for the room night only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment are not eligible.
American Express Travel reserves the right to deny any claims that cannot be verified, do not meet eligibility requirements, or for which you have provided incomplete information.
American Express Travel will not be liable for the payment of any refunds under the "Lowest Rate Guaranteed" policy with respect to rates loaded in error by another party or any printing, typographical, administrative, or technological errors in materials relating to rates provided by other parties.
These "Lowest Rate Guaranteed" Terms and Conditions include and incorporate by reference the standard American Express Travel Terms and Conditions and constitute an understanding between you and American Express Travel relating to your hotel reservation.
Void where prohibited by law. American Express Travel reserves the right to modify or cancel the "Lowest Rate Guaranteed" policy at any time without prior notice. Any modification will be effective upon posting of modified "Lowest Rate Guaranteed" Terms and Conditions on the American Express Travel website. Any cancellation will be effective upon removal of references to the "Lowest Rate Guaranteed" policy and the "Lowest Rate Guaranteed" Terms and Conditions from amextravel.com.
If you wish to make a change or cancel your reservation, you must contact our support desk at 1-800-297-2977 (1-312-980-7807 if you are calling from outside the U.S.).